Legal notice

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information when available.

Please note that processing times may vary during holidays, promotional periods, or periods of unusually high order volume.

Shipping Times

Estimated delivery times may vary depending on the product, destination, carrier, and fulfillment location.

Typical estimated delivery:

United States: approximately 7–20 business days

These are estimates and are not guaranteed delivery dates.

Delivery times may be affected by carrier delays, weather, customs procedures, holidays, incorrect address information, or other circumstances outside our control.

Tracking Information

When tracking information is available, it will be provided by email.

Please allow some time for tracking information to become active after the order has been shipped.

If your tracking information has not updated for several days, please contact us at:

info@verdemarket.net

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address and the package is returned to us or the carrier, additional shipping charges may apply before the order can be reshipped.

If you notice an error in your shipping address immediately after placing your order, please contact us as soon as possible. We will do our best to correct it before shipment, but we cannot guarantee that changes can be made after an order has entered fulfillment.

Lost or Delayed Packages

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If the tracking indicates that the package was delivered but you cannot locate it, please check with household members, neighbors, and your local carrier.

If you still cannot locate your package, contact us at:

info@verdemarket.net

We will review the situation and assist you as appropriate.

Customs and Import Fees

For orders shipped internationally, customs duties, taxes, or other import charges may apply depending on the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Third-Party Fulfillment

Some Verde Market products may be fulfilled and shipped by third-party suppliers or fulfillment partners.

This allows us to offer a wider selection of products and serve customers efficiently.

Regardless of the fulfillment location, your purchase is made directly from Verde Market, and our customer service team remains available to assist you.