Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@verdemarket.net. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@verdemarket.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@verdemarket.net.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information when available.

Please note that processing times may vary during holidays, promotional periods, or periods of unusually high order volume.

Shipping Times

Estimated delivery times may vary depending on the product, destination, carrier, and fulfillment location.

Typical estimated delivery:

United States: approximately 7–20 business days

These are estimates and are not guaranteed delivery dates.

Delivery times may be affected by carrier delays, weather, customs procedures, holidays, incorrect address information, or other circumstances outside our control.

Tracking Information

When tracking information is available, it will be provided by email.

Please allow some time for tracking information to become active after the order has been shipped.

If your tracking information has not updated for several days, please contact us at:

info@verdemarket.net

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address and the package is returned to us or the carrier, additional shipping charges may apply before the order can be reshipped.

If you notice an error in your shipping address immediately after placing your order, please contact us as soon as possible. We will do our best to correct it before shipment, but we cannot guarantee that changes can be made after an order has entered fulfillment.

Lost or Delayed Packages

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If the tracking indicates that the package was delivered but you cannot locate it, please check with household members, neighbors, and your local carrier.

If you still cannot locate your package, contact us at:

info@verdemarket.net

We will review the situation and assist you as appropriate.

Customs and Import Fees

For orders shipped internationally, customs duties, taxes, or other import charges may apply depending on the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Third-Party Fulfillment

Some Verde Market products may be fulfilled and shipped by third-party suppliers or fulfillment partners.

This allows us to offer a wider selection of products and serve customers efficiently.

Regardless of the fulfillment location, your purchase is made directly from Verde Market, and our customer service team remains available to assist you.